Shipping policy

Last updated: 4 November 2026 · Rock Capital Limited

1. Where we deliver

Delivery availability is reviewed for the address supplied at checkout. An address appearing in the country selector does not guarantee service to that destination. We confirm availability before payment. We do not dispatch a pending or unpaid order.

2. Shipping charges

The checkout shipping line is labelled Shipping quote — confirmed before payment. A zero amount at this stage is a placeholder for the quotation and is not a promise of free delivery. We send the shipping quotation and final total for your acceptance before requesting payment.

3. Processing and delivery estimates

We confirm an estimated preparation period and delivery range after reviewing stock and your destination, before payment. We do not promise a fixed dispatch or arrival date on the initial pending order. Carrier delays, customs checks and local holidays may affect the estimate.

4. Address accuracy

Please provide a complete delivery address and a reachable email. Tell us promptly if anything is wrong. Address changes are subject to fulfilment status and delivery availability; any extra carrier costs require your agreement.

5. Tracking

Where a tracked service is agreed, we add the carrier and tracking reference to your order when the parcel is handed to the carrier. Order tracking displays actual order information; a pending order has no invented shipment number.

6. Customs and taxes

Any taxes or import duties we collect will be disclosed before payment. Charges imposed separately by your local authority or carrier may be payable by the recipient unless we agree otherwise. We explain known destination-specific requirements before you commit.

7. Missing or damaged delivery

Email RockCapital5@outlook.com with your order number if a parcel is delayed, missing or arrives damaged. Retain the packaging and provide photos where practical. We will investigate with the carrier and offer the remedy required by applicable consumer law.