Returns & refunds

Last updated: 4 November 2026 · Rock Capital Limited

1. Request a return

Email RockCapital5@outlook.com with your order number, items and reason for return. For a change of mind, request the return within 30 calendar days after delivery. This voluntary window does not reduce mandatory rights for faulty, misdescribed or undelivered goods.

2. Condition of returned items

For a change-of-mind return, items should be unworn, unwashed and in a condition suitable for resale, with supplied packaging and tags where present. Reasonable inspection to assess fit is permitted. Both pieces of a set should be returned together unless we agree a different remedy.

3. Return instructions and address

Please contact us before sending anything. We provide the return address and instructions for your order. The company correspondence address is not automatically a parcel return location. Use a tracked service and keep proof of posting.

4. Return delivery costs

For a change of mind, you pay the reasonable return postage unless we agree otherwise. If the goods are faulty, damaged or incorrectly supplied, we cover reasonable approved return costs. Contact us before incurring an unusual or expedited charge.

5. Inspection and refund timing

We acknowledge receipt and inspect returned items promptly. After approval, we initiate the refund within 7 business days through the original payment route where possible. Your payment provider may take additional time to post the credit. If a deduction is considered for handling beyond reasonable inspection, we explain it and comply with applicable law.

6. What is refunded

Approved returns receive the applicable item amount. The treatment of original shipping charges depends on the reason for return, the service used and your statutory rights. We confirm the refund amount in writing. We do not charge a standard restocking fee.

7. Faults, incorrect items and exchanges

Contact us as soon as you discover a problem, with photos where helpful. We assess repair, replacement, exchange or refund as appropriate, subject to your legal rights and availability. Exchanges are agreed individually; they are not guaranteed automatically.

8. Unpaid orders

If no payment has been taken, there is no payment to refund. You can request cancellation of a pending order. Refunds are not automatic merely because an order was saved at checkout.