Cancellation policy

Last updated: 4 November 2026 · Rock Capital Limited

1. Before payment

You can cancel a pending unpaid order from My account where the cancellation action is available, or email RockCapital5@outlook.com with the order number. No cancellation fee applies to an unpaid order.

2. After payment, before dispatch

Contact us promptly to request cancellation. We will stop fulfilment if the parcel has not been dispatched and cancellation is still practicable. Approved cancellations are refunded through the original payment route; we initiate the refund within 7 business days.

3. After dispatch

Once a parcel has been handed to a carrier, we may be unable to stop it. Please follow the Returns & refunds policy. Refusing delivery without contacting us can delay the assessment and may create avoidable carrier charges.

4. Our cancellation of an order

We may decline or cancel an order for unavailable goods, an obvious pricing error, delivery restrictions, failed payment verification or a reasonable security concern. We explain the issue and refund any amount received for an unfulfilled order.

5. Changes and statutory rights

Requests to change size, address or items depend on fulfilment status. Your mandatory consumer rights, including any applicable cooling-off or withdrawal rights, take precedence over this policy.