Privacy policy
Last updated: 4 November 2026 · Rock Capital Limited
1. Who we are
Rock Capital Limited is the operator and controller of the personal information collected through this store. Contact RockCapital5@outlook.com about privacy matters.
2. Information you provide
We receive account details, names, email addresses, billing and delivery addresses, optional phone numbers, order information and support correspondence that you submit.
3. Information collected automatically
Our hosting system processes IP addresses, request timestamps, browser details, access logs and security events. Essential session identifiers support secure browsing, login and the shopping bag.
4. Why we use information
We use information to run your account, retain your cart, review and fulfil orders, arrange delivery, respond to questions, handle returns, prevent fraud and meet record-keeping obligations.
5. Legal grounds
Where a legal basis is required, processing relies on steps you request before a contract, performance of an accepted order, legal obligations, legitimate operational and security interests, or consent where appropriate.
6. Payments
The current website checkout records pending orders and does not collect card numbers or create a PayPal transaction. If a payment arrangement is agreed later, we explain the payment provider involved and its relevant information handling before payment.
7. Service providers
Hosting and technical service providers process necessary site data. Carriers and fulfilment providers receive necessary delivery details when an order is fulfilled. Professional advisers may access records where needed for legitimate legal or accounting work.
8. Selling and advertising
We do not sell personal information or use cross-site advertising trackers as part of the current store setup. We do not send promotional emails without the consent required by applicable law.
9. Essential cookies
WordPress and WooCommerce use essential cookies for authentication, security, cart contents and session continuity. These are needed for features you request. Disabling them may prevent sign-in or checkout. We do not currently install optional analytics or advertising cookies.
10. International transfers
The business is based in Hong Kong, and hosting or service providers may process information in other locations. Where transfer safeguards are legally required, we use appropriate contractual or other lawful measures.
11. Retention
We retain account details while the account is active and order and financial records for applicable business and legal requirements. Support records are retained as needed to resolve the issue and associated obligations. We delete or anonymise data when the purpose and required retention end.
12. Security
We use access controls, restricted application permissions and other reasonable measures appropriate to the service. No internet service is completely secure. Use a strong unique password and contact us about suspected account compromise.
13. Your choices and rights
Depending on the law that applies, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Some records must be kept for legal obligations. We explain applicable limits and may verify your identity.
14. How to make a request
Email RockCapital5@outlook.com from your account email where possible. Explain the information or action requested. Do not send unnecessary sensitive documents. We respond within the time required by applicable law and explain any lawful extension or fee.
15. Children
The store is intended for adults able to make purchases. We do not knowingly collect personal information from children for independent accounts. Contact us if you believe a child has provided information without appropriate permission.
16. Links and complaints
External services have their own privacy practices. Contact us first about a concern; you may also complain to the Hong Kong Privacy Commissioner for Personal Data or another competent authority where applicable.
17. Updates and contact
We update this policy when the store or legal requirements change and show the revision date. Material changes are communicated where required. Privacy correspondence: RockCapital5@outlook.com. Address: UNITB,7/F, KAIFAT BUILDING, 204-210 WING LOK STREET SHEUNG, SHEUNG WAN,HONG KONG.